The SC GENEX COM SRL has formulated a policy and laid down the main objectiveswith regard to the design, implementation and certification of a quality managementSystem.
Knowledge of the strategy and the implementation is done by:
continuous improvement of the system of communication;
satisfying customer requirements;
compliance with legal requirements;
methods of driving moderme (impersonal), based on quality management;
providing the necessary resources.
The committment, SC GENEX COM SRL communicates to employees as at the heart of its policy objectives for the satisfaction of customer requirements, legal requirements and regulations and continuous improvement of the effectiveness of QMS; ensure the availability of resources necessary to meet these objectives.
How to achieve the objectives of the quality and suitability of the quality policy at order GENEX COM SRL, SC are reviewed periodically, according to the PO-09 Analysis carried out by the management board, on the basis of quantifiable criteria/measurable.
As a result of these analyses, policy and quality objectives can be changed if there are appropriate policies and general objectives of the SC GENEX COM LLC.
In this way the SC GENEX COM SRL ensure the change for the improvement of theQMS is run in a controlled fashion and that the integrity of the SMC is maintainedduring the change.
Orientation to the customer
GENEX COM SRL SC leadership seeks both to satisfy his needs and the orientationbased on market requirements, new approach to activities.
Unspecified requirements of customers are analysed within both the analyses carried out by the management, as well as within departments.
SC GENEX COM SRL shall monitor information relating to customer perception,offering his evidence regarding the increase in the number of documented each yearand their satisfaction.
Desiderate SC GENEX COM LTD is to provide services of higher quality to meet customer requirements and continually improve the effectiveness of the QMS. in this respect have taken a series of measures and constructive analytical, together, toachieve this objective.
GENEX COM SRL SC policy in the field of quality is based on the concept of meeting the specified requirements and its customers ‘ specified. This involves:
awareness of the need to implement the quality system;
the clarity of the objectives and the strategy to achieve them;
correlation between the individual and the Organization’s needs;
Organization and efficient functioning;
motivation and involvement of personnel;
compliance with commitments;
creating and maintaining a representative iAPini.
The actions already undertaken for controlled activity on quality management Systemof SC GENEX COM SRL are:
distribution of quality levels dissociated;
drawing up documents of quality management System;
control of quality records;
staff training in the field of quality management System.
This policy of implementing quality management System aims to:
certification of quality management System in accordance with requirements ofstandard ISO 9001: 2008;
maintaining and improving the quality management System;
addressing the issue of quality of service provided by SC GENEX COM SRL since theanalysis phase.
change of mentality on the responsibility and participation of each employee inachieving SC GENEX COM LLC;
The SC GENEX COM SRL undertakes to take all actions and measures for the implementation of effective, efficient and continuous Quality System
SC GENEX COM SRL has taken all measures and has documented a quality Management System that:
identify all that apply and are kept under control;
determines the sequence of processes and their interaction;
ensure necessary resources both human and financial;
determines the actions that ensure that they are respected in the stages and phases ofdevelopment;
subject to approval by top management analysis on the functioning of the SMC.
Quality objectives are established as a result of tests carried out by management andare documented in Management programs. These are expressed in measurable termsand shall cover the following strategic issues through general policy Statement in the field of quality:
Of these strategic objectives, the specific objectives are outlined in the relevantcompartment or function and documented annually by Management Programs that contain actions, resources, people in charge and deadlines for implementation.
The planning of the quality management system
Quality planning takes into account the way in which quality objectives are met,quality policy, ensuring the identification, definition and realization processes,allocating the resources necessary for achieving the objectives, ensuring themaintenance of the integrity of the system when changes occur and the elaboration ofquality system documentation.
in order to satisfy the conditions you specify count the following activities:
identifying and securing processes, resources and knowledge necessary to achieve the required quality;
preparation of documented procedures compatible with existing processes;
criteria for acceptance in terms of quality;
menţinarea records to be made objective evidence on the achievement of the required quality.
Responsibility, authority and communication
Responsibility and authority
The company organization is illustrated in the organizational chart presented in Annex1 of the manual of quality, identifying the personnel directly responsible for control and maintenance of quality management system.
The Organization shall provide the resources necessary to implement and controlQMS. These resources shall contain human resources and specialized skills, technologyand financial resources.
Organization of SC GENEX COM SRL is structured on two levels, namely:
Level 1-driving–is represented by the leadership of the society by the Director-general.The leadership decides on quality policy, approve the documents needed for thatpurpose and to check the quality, organize and provide resources necessary to maintain the system of quality management.
Level 2 –execution–consists of staff from all departments who carry out activities inaccordance with the provisions laid down.